Patient Rights and Responsibilities
We believe everyone deserves quality treatment and health care. You and your Family have rights and responsibilities. We want you to understand and use these rights and responsibilities. If you do not understand them or you need help, we will be glad to provide assistance, including an interpreter.
You and your Family have the right to:
1. Respect and Dignity. Have your personal dignity respected, including your emotional, social, spiritual and cultural needs. To know about hospital rules, policies and services that relate to your care, treatment and responsibilities.
2. Access to Medical Care. Properly coordinated care of the highest quality within the hospitals capabilities, applicable laws and government regulations no matter what race, nationality, age, sex or religion you may be. You have the right to know when care is not available at this facility within a reasonable amount of time and to be referred to other resources.
3. Privacy and Confidentiality. Privacy and confidentiality regarding examination, diagnosis and treatment options for your illness or injury, in accordance with law and government regulations.
4. Identity. Know the name and position of all persons involved in your care and to know that they are qualified, trained and clinically privileged to perform the proposed treatment. You have the right to receive information about health care plan options, providers and facilities, so you can make informed health care decisions.
5. Informed Consent. Receive as much information as you may need on treatment decisions and to accept or refuse treatment to the extent permitted by law and government regulations. The information regarding proposed treatment will include benefits, side effects and potential dangers of the treatment and, if treatment is refused, what effects it may have, health related and/or administratively.
6. Explanation of Care. Receive an explanation from a committed and trained staff member in plain language of the diagnosis, treatment, procedures, and anticipated outcomes of care in a language you understand. Patients and their families have a right to be informed by a committed and trained staff member of unanticipated outcomes of care and events. When it is not possible or medically advisable to give such information to the patient, it will be provided to a family member or another appropriate person. In addition, you have the right to full financial information to include hospital charges, payments to outside providers and potential medication costs, if any.
7. Pain Management. Be assessed and managed for pain and receive information from a committed and trained staff member about pain management and methods for relieving pain.
8. Advanced Directives. Establish Advanced Directives concerning desired treatment, or lack thereof such as a Living Will and/or a Durable Medical Power of Attorney. To have a legally authorized person make healthcare choices for you when you are not able to do so for yourself.
9. Research Projects. Be informed if the hospital proposes to engage in or perform research associated with your care or treatment and to refuse to participate in such research projects.
10. Ethical Rights. Receive a reasonable response to your need for treatment or services and to be included in any discussion of ethical issues surrounding your care. To ask the Ethics Committee for help with difficult medical decisions.
11. Patient Complaints. Voice questions or concerns about care or service with appropriate staff and receive prompt, courteous processing of any complaints regarding treatment or hospital policies and procedures.
12. Safe Environment. Be cared for in a clean and safe environment free from all forms of abuse and harassment with access to protective services. To be free from restraints in any form that is not medically necessary and only after alternative measures have been exhausted.
You and your Family have the responsibility to:
1. Be part of our health care team. Provide accurate and complete information. This includes complaints or symptoms, past or current illnesses, hospitalizations, current medications (to include herbal or alternative treatments), all allergies to include antibiotics or drugs (e.g., penicillin or barbiturates), pain and previous methods of relief, and other matters relating to your health, to include unexpected changes. This also includes any spiritual, religious, and/or cultural values as well as lifestyle choices that may affect your treatment.
2. Participate actively in decisions about treatment. Let us know if you have questions or concerns about your care, to follow the treatment your doctors and nurses have worked out with you. To give the hospital a copy of your Advanced Directives, Living Will and/or Durable Medical Power of Attorney if you have one.
3. Keep all scheduled appointments. If you cannot keep an appointment, please cancel it 24 hours in advance if possible.
4. Assist in the management of your pain. Let your healthcare team know when pain first begins and when treatment provides no relief. Do not hesitate to discuss your pain options and fears with the staff.
5. Provide proof of eligibility. Present your identification card when arriving for treatment. Sponsors must enroll all family members in the DEERS program. Individuals seeking treatment for children other than their own must produce a Medical Power of Attorney appointing them as temporary guardian of the child or children in question.
6. Seek emergency services appropriately. Please schedule an appointment at your primary care clinic for routine illness (colds. flu, etc.) and/or problems. Use the Emergency Center only for true emergencies such as trauma (broken bones. wounds, burns) or serious, life-threatening conditions.
7. Recognize and respect the rights of other patients, families, and staff. Follow hospital and clinic policies. Honor the dignity, worth and value of all others, including staff members. Respect the property of others and this medical facility. Be mindful of the environment; assist in the control of noise and the number of visitors. Refrain from smoking within this hospital grounds.
8. Focus the provider’s full attention. Allow you and your provider to focus fully on the problem. We request that you not bring non-patient children to the hospital. Finding childcare prevents exposure to other illnesses and safety concerns. Please supervise children who are here to receive care.
9. Obtain medical records. All medical records are the property of the U. S. Government. To obtain copies of your medical records, submit your request to the Patient Administration Division, Correspondence and Vital Statistics.
10. Safeguard valuables. Leave valuables at home, if possible. Valuables can be deposited in the hospital Treasurer’s Office for safekeeping if necessary.
11. Provide compliments, complaints, and suggestions. We want to provide the best possible care. Please share you compliments, complaints or concerns, including incidents of disruptive behavior by patients or staff, to the Section Head Nurse, NCOIC or to a Patient Advocate.
12. Settle financial obligations. Contact the hospital Treasurer’s Office at 798-8285 for assistance and information on payment of any hospital expenses.
OSC's primary mission is to safeguard the merit system by protecting federal employees and applicants from prohibited personnel practices, especially reprisal for whistleblowing.
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