MEDCOM OMBUDSMAN TEAM
The Ombudsman is a neutral, independent, and impartial resource for Soldiers and their Family members serving BACH and Fort Campbell. The Ombudsman will help resolve issues for Warriors in Transition to include medical, personnel, finance, legal, transition, and other matters. Additionally, the Ombudsman will support non-WTU Soldiers and their Family members who need assistance with medical related issues. In every case, the Ombudsman will attempt to connect the Soldier or Family with appropriate subject matter experts to achieve the best possible resolution. The Ombudsman provides briefings, attends meetings, town hall sessions, and other forums that present an opportunity to interact with Soldiers to hear their concerns. However, the Ombudsman is not a means of circumventing the Soldier's chain of command. Soldiers may visit or call the Ombudsman or call the 24/7 Wounded Soldier and Family Hotline at 1-800-984-8523 or email firstname.lastname@example.org.
WOUNDED SOLDIER AND FAMILY HOTLINE
The hotline has not been established to circumvent the Chain of Command/NCO Support Channel but to give Soldiers and family members an additional means to resolve medically-related concerns. Any type of retribution directed towards those who use the hotline or elicit help from the Ombudsman team will not be tolerated.