The Health Benefits Office includes Beneficiary Counseling & Assistance Coordinators (BCACs), Debt Collection Assistance Officers (DCAOs) and Health Benefits Advisors (HBAs).
Beneficiary Counseling and Assistance Coordinator (BCAC)
Beneficiary Counseling and Assistance Coordinators educate beneficiaries and provide a thorough understanding of TRICARE. For any questions concerning benefits, BCACs are available to answer questions and help solve TRICARE-related problems.
Your call will be directed to one of BACH's Beneficiary Counseling and Assistance Coordinators at the Referral Management Office.
Debt Collection Assistance Officer (DCAO)
Debt Collection Assistance Officers provide assistance with debt cases or Collection matters concerning unpaid TRICARE-related claims. Please call BACH's Referral Management Center if you need further assistance with TRICARE programs or unpaid TRICARE claims.