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Secure Messaging

Change Healthcare Services

What is the Change Healthcare service?

Change Healthcare is a Web-based service through which providers and patients can communicate securely. This secure portal allows patients and healthcare teams to collaborate and share information. With services from TRICARE Online Patient Portal Messaging, you can: 

  • Schedule web visits with your doctor, 
  • Book appoinments
  • Request/veview lab and test results
  • Email your doctor a question
  • Request medication refills
  • Request a referral

This service supplies providers with an interactive Web site where patients can initiate a webVisit® consultation, receive preventive care reminders, send a note to the provider's office, request prescription renewals and refills, request lab or test results, and request appointments. Patients may also securely store and manage their Personal Health Record information including health conditions, allergies, immunizations, hospitalizations, office visits, and their family health history.

Is this service secure?

This service uses a high level of security to protect the privacy and confidentiality of healthcare information transmitted through its provider-patient messaging service. Unlike e-mail, which relies on multiple file servers distributed across the Internet, we use a single, centrally managed, secure database for all provider-patient communications. All messages are delivered to a Web browser using 128-bit, secure-socket layer encryption. To prevent others from viewing your private information, you should always log out after using this service.

How is the Change Healthcare message service different from regular email?

These messages differ from regular email because they are securely and confidentially transmitted. They employ clinical guidelines and algorithms to support the interaction between provider and patient. All Change Healthcare messages provide an audit trail enabling provider and patient to view the entire message history.

How will I know if I have a message waiting for me at this site?

You will not receive a Change Healthcare email address. Rather, you check your messages by signing in to our website using your username and password. When a message is delivered to your inbox, we will immediately send an email to your preferred email address (the email address you provided when registering) notifying you of a waiting message, and providing a convenient link to this service.

To register for online services, visit your care team administrator. Sign up today and start making your life easier.